Become part of the team powering household names like Kleenex®, Scott® and WypAll®.AtArbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.
Settling for just any roleisn'tyou, and itisn'tus either. Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here,you'llchannel your professionalexpertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands. In this role,you'llhelp shape the future of tissue and hygiene for billions of people worldwide.
In one of ourprofessional roles,you’llfocus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at thecentre. You will be managing customer orders, inquiries, claims, and logistics coordination to deliver an exceptional customer experience and ensure seamless order fulfillment. This role partners closely with customers and internal stakeholders to support operational excellence and business growth.
Jobresponsibilities include:
Manage customer orders from receipt to delivery, ensuring accuracy and timely processing.
Serve as the primary contact for customer inquiries, order issues, claims, and returns.
Coordinate with Sales, Supply Chain, Logistics, and Accounts Receivable teams to resolve issues and support customer needs.
Monitor and resolve order exceptions, including blocked orders, backorders, shortages, and billing discrepancies.
Drive continuous improvement initiatives to enhance service levels and operational efficiency.
To succeed in this role, you will need the following competencies, qualifications and experience:
Required Competencies
Customer Focus – Delivers excellent customer service and builds strong relationships.
Communication & Collaboration – Effectively engages with customers and cross-functional teams.
Problem Solving – Identifies issues and implements practical solutions.
Planning & Execution – Manages priorities and consistently meets deadlines.
Continuous Improvement – Proactively seeks opportunities to improve processes and performance.
Required Qualifications & Experience
Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related discipline.
Minimum 3–5 years of experience in Customer Service, Order Management, Supply Chain, or a similar role.
Strong communication, analytical, problem-solving, and stakeholder management skills.
Ability to work independently in a fast-paced environment and manage multiple priorities.
Experience with SAP, FMCG, or Shared Services environments is an advantage.
Webelievethatouremployeesareourgreatestasset, andwe'recommittedtoprovidingthemwiththeresourcestheyneedtobesuccessful.Ifyou'relookingforarewardingcareerwithacompanythatcaresaboutitsemployees,thenARBEXistheplaceforyou.
We believegreat workhappens when people come together with purpose.That’swhy we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate whilemaintainingthe balance you value.
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out thecareers website.
And finally, the fine print….
ForARBEXto grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands thatshape the future of tissue and hygiene, which is whyweseek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking toARBEX, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties,responsibilitiesand skillsrequiredfor this position.
Employment is subject to verification of local policies.
This role is available for local candidates already authorized to work in therole’scountry only.ARBEXwill not provide relocation support for this role.
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