Internal Training & Communication: Lead internal training sessions for key business systems and processes Collaborate with internal departments (Field Service, Engineering, HSE) to develop and deliver technical and compliance-related training programs. Design engaging communication strategies to promote training initiatives, fostering a culture of continuous learning and development. Manage internal HSE training documentation, compliance reporting, and knowledge-sharing efforts across North America. External Customer-Facing Programs: Partner with BTS technical resources to develop and deliver customer training on existing and legacy systems, including on-site and virtual formats. Design and market customer-centric training materials (manuals, virtual products, and updates for legacy equipment). Develop, organize and produce customer events such that enhance customer engagement and reinforce Valmet’s value proposition Create new "Service School" style programs tailored to evolving customer needs and industry trends. Sales & Program Management: Establish pricing models for customer training packages, create quotations, and oversee invoicing for completed projects. Collaborate with the Sales and Service teams to develop agreement-based training programs Track project costs and manage training program financials to meet or exceed budget targets. Requirements: Ability to develop communication strategies that support learning initiatives and enhance employee and customer engagement. Experience working with field service, engineering, or manufacturing teams is a strong advantage. Comfort in balancing creative PR/communications skills with process-driven training development. Customer-centric mindset with the ability to translate technical information into accessible and actionable content. We offer We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension. Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen. Additional Information Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people. To be included in the recruiting process, please apply directly with us online. When everything works together Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer’s performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. Valmet is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam, please notify the Federal Trade Commission. http://www.valmet.com Valmet is a global technology leader serving process industries. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. In 2024, Valmet’s net sales totaled approximately EUR 5.4 billion. Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world. Valmet’s shares are listed on Nasdaq Helsinki. To protect our candidates' privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process.
