Automation Service Engineer

Location:Bangkok, Thailand

About the Role

Are you passionate about industrial automation and delivering world-class customer service? Join our dynamic team as anAutomation Service Engineerand play a key role in supporting and enhancing advanced automation solutions across Southeast Asia.

In this customer-facing role, you will collaborate with leading manufacturing organizations, providing technicalexpertise, troubleshooting support, system commissioning, and training services. This is an exciting opportunity for professionals who enjoy solving complex technical challenges, working withcutting-edgeautomation technologies, and traveling across the region.

Key Responsibilities

Technical Service & Support

Perform maintenance, diagnostics, troubleshooting, and optimization of installed automation systems.

Provide on-site and remote technical support to customers.

Participate in on-call support activities whenrequired.

Project Execution

Support project implementation activities including installation, commissioning, start-up, and system handover.

Ensure all project documentation is completed accurately and on time.

Collaborate with internal and customer teams to ensure successful project delivery.

Customer Engagement & Training

Conduct customer training programs on automation systems and best practices.

Build strong customer relationships by delivering exceptional service and technicalexpertise.

Act as a trusted advisor, helping customers improve system reliability and performance.

Business Support

Supportservice salesinitiatives andidentifyopportunities for business growth.

Contribute towards achieving annual service and revenue targets.

Required Qualifications

Education

Bachelor's Degree in:

Mechatronics Engineering

Industrial Automation & IT

Process Control Engineering

Electrical/Instrumentation Engineering

Or a related discipline

Experience

5+ years of experience in Industrial Automation.

Strong hands-on experience with:

Distributed Control Systems (DCS)

Quality Control Systems (QCS)

Experience in the Pulp & Paper industry would be a strong advantage.

Technical Skills

DCS commissioning, troubleshooting, and maintenance.

Industrial control systems and process automation.

System configuration, diagnostics, and performance optimization.

Understanding ofmanufacturing processes and plant operations.

Desired Competencies

Strong analytical and problem-solving skills

Excellent customer service orientation

Effective communication and interpersonal skills

Ability to work independently and as part of a team

Results-driven with strong ownership and accountability

Positive attitude and willingness to learnnew technologies

Comfortable working in dynamic industrial environments

Additional Requirements

Fluent verbal and written English.

Willingness to travel extensively within Thailand and across Southeast Asia.

Valid driver's license is preferred.

Ability to work in customer sites and industrial environments.

Why Join Us?

Workwith leading industrial automation technologies.

Exposure to multinational customers across Southeast Asia.

Opportunities for international travel and career growth.

Collaborative andinnovation-driven work culture.

Continuous learning and professional development opportunities.

We offer

You will join our service organization supporting customers across Thailand and Southeast Asia. The team works closely with customers to improve performance, reliability, and operational efficiency through advanced automation services. You will have the opportunity to work on maintenance activities, system upgrades, commissioning projects, technical training, and customer development initiatives across multiple sites and countries.

Valmet offers an inspiring and challenging position in an international environment where innovation, collaboration, and customer success are highly valued. You will work with modern technologies, expand your technicalexpertise, and benefit from continuous learning and development opportunities while contributing to more sustainable industrial operations.

Want to know more?

Did we catch your interest?We'dlove to hear from you.

For further informationregardingthis position, please contact the hiring team or local HR representative. Pleasesubmityour application through Valmet’s careers portal before the advertised closing date.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. We work together with our customers throughout the entire lifecycle, deliveringcutting-edgetechnologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close tocustomers;we are uniquely positioned to transform industries toward a regenerative tomorrow.

At Valmet, diversity of thought drives innovation. We are committed to a respectful and inclusive environment, where people can be themselves and are supported to contribute at their best. We welcome applicants from all backgrounds and make hiring decisions based on skills, experience, and potential, never on personal characteristics such as gender, gender identity, age, ethnicity, nationality, disability, neurodiversity, religion, sexual orientation, or political views. Join the team – and lead the way with us!

TH153 Valmet Co. Ltd.

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